a bad example of costumer service

[jennylafleur]

Well you will all be excited to know that I got notification from Amazon.com that the replacement for my Nineteenth Century Fashion in Detail has been shipped! Yeah, that would be the book I ordered in January with Christmas money, the one that was damaged when I received it.

This is so ridiculous. I was just wondering about this the other day, thinking I needed to go back and check my CC statements to see if they had just returned my money without letting me know or if they still owed me the book before I wrote a very frosty e-mail. It was on my pre-CC list so I would know if I should just replace it in the Marketplace.

I guess that question has been answered.

So the lesson here is that if you ever get a fashion book from Amazon.com that is damaged just ask for your money back and re-order it later. What do you want to bet they have filled an order or two for that book in the past 6 months? *sheesh*

This has really not been a good costumer service week.

Comments

[tailordrews.livejournal.com]

I ordered a fashion book "Dress in France in 18th century" at christmas time two, then i got a note that it would be delayed, in all i got that message 3 times, and in May i canceled, i didnt want to waite any longer.
Its really bad service sometimes.

Bjarne

[jennylafleur.livejournal.com]

At least you got some notice - I haven't heard a peep out of them since acknowledgement of having received the damaged copy in Feb. Yep, Amazon is great until something goes wrong.